Candidate Responsibilities:
- To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.
- Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions
- Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise, keep users informed about the status of their tickets/requests, and confirm the resolution of client issues.
Job Requirements:
- Grade 12
- BSc/BA in IT/Computer Science/ Information Technology or Computer Science/ IT Engineering
- A+ certificate would be an added advantage
- N+ certificate would be advantageous